Description based on the Specified Commercial Transactions Act

Company Name

Sky21 Co., Ltd.

Name of business operator

Tadahito Setoyama

Location of business

〒9030825

1-51 Shuri Yamakawacho, Naha City, Okinawa Prefecture

Business Contact Information

TEL 098-887-2012 FAX 098-887-2120
Email: sky@sky21.co.jp

Business hours, shop information, etc.

Business hours: 10:00 - 17:00
Closed: Saturdays, Sundays, and public holidays

Sales price

Sales prices are listed including tax.
In addition, separate shipping fees may apply. Please check the product details page for details on shipping fees.

Payment method and timing

Payment method: Payment can be made by credit card.
Payment period: Payment will be confirmed when the product order is placed.

Product delivery time

We will ship within 5 days after payment is confirmed. *Orders placed before noon on business days can be shipped from 3 days later.

Changing or cancelling your order

■ We cannot accept changes that would result in a change in the payment amount, such as adding or changing products after an order has been completed.
■ We can accept cancellations before the shipment is prepared. Please contact us by phone as soon as possible.

Returns and Exchanges

Due to the nature of our products, we cannot accept returns or exchanges for personal reasons. If the product is damaged or defective upon receipt, or if the product you received is different from the one you ordered, please contact us via the webshop inquiry form within 7 days of receiving the product.
*Please be sure to check the product upon arrival even if you do not plan to consume it immediately.

Products that cannot be returned or exchanged: - In the event of a return or exchange due to customer reasons
- If more than 8 days have passed since the product arrived
If the product has been discarded

How to return the item

In order to check the status of your request, please return the product using the same delivery company/cool delivery service/cash on delivery as when it was delivered. (Shipping costs will be borne by our company.)